The police, and the operator were supposed to be 'professionals'...
The phone being 'off the hook' was always 'off the hook', it wasn't described as being 'engaged' when it was simply 'off the hook', since the staus of the telephone had changed, it had altered (from 5.57am, onward)...
Essex police are liars...
THe local CPS are liars...
The local Magistrates court in Essex, and the Crown Court at Chelmsford are basically corrupted!