thanks all food for thought..... how about
Ralph rings the local police via the number he knows by memory as a J.P. West immediatly realises its urgency and switches it through to Bonnet who quite correctly lists it as from West 1990 via exchange line not 999 and deals with it. ten mins on Jeremy rings Westwho knows the emergency status is being delt with by Bonnet. West puts Jeremy on hold "whats taking so long?" while he checks with Bonnet whats happening. West records it in his log. both men have done every thing properly.
it fits for me wilf