It is hard to judge if its called luck, I just happened to be on the M25 last week and was approaching the exit slip road for Rickmansworth when I lost control of the steering and the car I was driving managed to negotiate the roundabout before ending up smack bang in the front car park of Renault UK Headquarters. Seeing it as an unexpected opportunity, My family do own one of their cars that has some issues, ( I'll get to them shortly ), I decided to go in, seeing as there was only one free parking space and I'd managed to nab it by pure fluke ! On entering Renault HQ, I made an enquiry at reception and told the receptionist what the problem was. She was very polite and showed me to a seating area, it was at this point I made a startling observation. The receptionist had a fabulous pair of legs, anyway I digress, She said she would speak to Customer Complaints and some one would see Me shortly. If anyone has tried ringing Renault Customer Services ( I think thats what they are called ) You will notice the number has recently changed to a premium rate one, after going through the automated choice programme which lasts about 4 minutes, the voice tells You that no one is available to take your call at the moment, as You are in a queue, and then You hear a really irritating tune that keeps repeating itself,it gets so bad that after about ten more minutes of hearing it, an urge to kill yourself takes hold and I have to hang up. The amount of time I have spent trying to contact Renault over the phone has cost a small fortune at premium rates, in all honesty I would be better off ringing BabeStation, at least after ten minutes I'd feel a sense of acheivement, ( if You will ). That doesn't matter because there I was in Renault UK HQ, and I was going to meet Customer Care in person, due to the unannounced and spontaneous nature of my arrival, surprise being the operative word, Renault UK had to speak to Me. As luck would also have it I had accidently put the complaint file in the car before I had set off in the morning. I was starting to get a feeling of serendipity, just then, two women walked over to where I was sitting and told Me they were from Customer Relations, the woman who I had spoken to previously by phone was on holiday, so was unable to deal with Me in person. It was at this stage I made another startling observation, both women had fabulous legs. You all must know the old saying, once is an accident, twice is a coincidence and three times is a conpsiracy. Well, I don't know about the conspiracy bit, but the three of them all looked like they did a lot of walking, and If like Me they owned a Renault, that would explain a lot, because after buying a Renault, I found I was doing a lot more walking than I used to myself......... More to Follow !!!!!!!