Harters you say that people should be thicker skinned - then why have forum rules at all?
If a post breaks the rules then It should be pointed out.
People ahould be able to debate without being rude and personal , and calling posters liars or dis-honest is IMO out of order and against the rules.
I don't think that there are enough hours in the day for the volunteering mods and admins to 'nanny' everybody.
Yes I think people whinge and whine a bit too much, in the normal scheme of things it is often the person whining about something which they themselves have also been guilty of (I am not suggesting that is the case with Alias).
If everybody who broke the rules was banned, then I don't think there would be many members left, plus I agree with the view that certain 'rule breaking posts' actually reflect badly on the poster rather than the intended target and therefore there is no harm in them staying up.
Without any rules, this place wouldn't work. The more serious breaches appear (to me) to get dealt with appropriately.
Regardless, of all of that, this is only my opinion. Feel free to approach NGB & Caroline with your complaints if you think it is necessary.