I accept this looks like the phone was not engaged. There is however another interpretation. The phone became engaged at 05.47am This would mean someone had returned the receiver to the cradle and MAYBE tried to make a call which may have been successful (was it a 999 call other references in the logs suggest it was?) but we cannot know.
We cannot know why if the call was successful, there was no conversation. In this situation it would be engaged but someone asked why nothing was progressing, checked and replied that at WHF the phone was still off the hook. CA07 informed the IR but their information may have been out of date as they were at the scene. They were trying to be useful but telling IR what they already knew.
Alternatively there was a successful call that appeared to have been abandoned and this caused a problem as to the next steps to be taken. As a result of an operator check it was confirmed that although there was no one speaking the line was open and the handset was off the hook. This then triggered the request to link the WHF to HQIR
There appears to have been something happening around this time because there are just three entries by another hand between 05.42am and 6.09am. We do not know why this happened.
To be honest, the 5.47 am log from West has never bothered me, it’s as I said he wrote that himself, either when he tried to ring WHF himself as instructed by HQIR or he just picked it up from HQIR, West had already used this phrase Engaged before when he first tried to ring WHF after talking to Jeremy, it certainly doesn’t look like it came from any operator when he records it.
The main debate or conversation was around the Millbank 999 supposed call, and in my opinion the CCRC have been right by Preliminary rejecting this part of the Appeal. I must admit I had hopes about this, but it’s like everything else that has been put forward by the Campaign team over the years and it’s fallen by the wayside. Shame really, I would like to see an appeal granted, that way we will get to see why everything gets rejected by the Court of Appeal.